Quality Management System

No matter, if the project is big or small our Quality Management System (QMS) aims at delivering the best. The most vital step is the planning and selection of proper resource (tools or human resource) for your assignment. The essence of a perfect Translator-Assignment pair is to achieve the desired quality, thus we perform this selection meticulously. We always emphasis on subject matter expert (SME) with native level language efficiency in source and target to avoid any kind of inconvenience. A masterfully crafted plan, aligned with the choice of a deeply knowledgeable expert, paves the way for a distinguished and promising beginning.

Training and Development of Translators
Our translators undergo training and development processes timely and are supervised based on their performance. The QMS has a rigorous, well-established system to evaluate their performance and certify them to ensure that the quality standards are not compromised. Constructive feedbacks and guidelines are passed on to translators who have not performed according to our benchmarks, thus contributing to their professional development and improvement in the field of translation. Performance reports are shared on a monthly basis and assignment specific comments and guidelines are provided in context with relevant feedback.

On time delivery (OTD)
In last 2 years, our average ‘On Time Delivery’ rate is approx. 94%. Our expert team makes sure that you get the best delivery, in optimum cost and within the timelines shared. This has helped us to win the trust of many clients and thus creating a high returning customer ratio, who trust us for all their localization needs…

Client Delight
With the complaint rate of less than 5%, the dissatisfaction ratio is very low. However, to ensure client satisfaction even after the assignment has been delivered, we take proper feedbacks and provide assistance via systematic sales support team to resolve client queries, and just in case any minor revision or re-translation of content is required, we provide the same service at no extra cost.